Last Updated: July 16, 2025
At GreyPhox Digital, we are committed to providing high-quality software and ensuring your satisfaction with the Snippet Sense WordPress Plugin. We understand that sometimes a purchase might not be the right fit. Therefore, we offer a straightforward refund policy.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on your initial purchase of the Snippet Sense WordPress Plugin. If you are not entirely satisfied with the Plugin for any reason, you may request a full refund within 14 calendar days from your original purchase date.
2. Eligibility for a Refund
To be eligible for a refund, you must meet the following criteria:
The refund request must be made within 14 calendar days of the original purchase date.
The request must be for an initial purchase. Renewals of licenses are generally not eligible for refunds unless there are exceptional circumstances agreed upon by GreyPhox Digital.
Your license key for the Plugin will be deactivated upon the approval and processing of your refund.
3. When a Refund May Not Be Issued
Please note that refunds may not be issued in the following situations:
After the 14-day refund period has elapsed.
If the issue you are experiencing is due to a conflict with a third-party plugin, theme, or your specific server environment, which cannot be resolved by our support team within a reasonable timeframe (though we will always attempt to assist).
If you have simply changed your mind after the 14-day period.
If you have misused the Plugin in a way that violates our Terms and Conditions.
If you claim to have not received updates or support for a period you did not renew your license for.
4. How to Request a Refund
To request a refund, please follow these steps:
Send an email to our support team at support@snippetsense.com.
In your email, please include:
Your full name used for the purchase.
The email address associated with your purchase.
Your order or transaction ID (if available).
A brief explanation of why you are requesting a refund. While not mandatory, this feedback helps us improve our product.
5. Refund Processing
Once your refund request is received and approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
6. Deactivation of License
Upon completion of the refund, your Snippet Sense license key will be automatically deactivated. This means you will no longer receive updates or support for the Plugin, and its full functionality may cease.
Contact Us
If you have any questions about our Refund Policy, please contact us:
By email: support@snippetsense.com
By visiting this page on our website: https://snippetsense.com/contact